Warranty Conditions

For our VSTELLE watches we give you a guarantee of 2 year warranty. It covers material and workmanship defects. In case of warranty we grant you the following services at our choice:

  • repair of the watch free of charge
  • replacement of the defective watch by equivalent item free of charge (if applicable, successor model, in case initial watch is not available anymore).

*Start date of the warranty period is the date of purchase.

In case of warranty please contact us: warranty@vstellewatch.com

However, the warranty does not cover damage to our watches due to:

  • Improper handling and negligence (e.g. throwing, dropping)
  • Use of force (e. g. hit, kick, drop)
  • Environmental impacts (e.g. moisture, water, dust, fire, heat, cold)
  • Failure to comply with instruction manual or/and of care instructions (e. g. failure to avoid contact with water)
  • Unauthorized service and adjustments
  • Normal wear and tear of material used
  • Batteries
  • Accidental glass damage
  • Strap damage

In case of a guarantee claim, you must forward us the watch and a copy of the order confirmation, in order to check the warranty requirements. To prevent any damage to the watch during transport, please use a suitable packaging.

Provided that you are entitled to a warranty claim, we fulfill the warranty service within 30 days after dispatch of the watch. Within the scope of the warranty service we bear the costs for the return shipment to you.